THE TILE GUYS Web Terms and Conditions


  1. The Tile Guys reserves the following rights in relation to goods until they have been fully paid for:

a. Goods will remain the property of The Tile Guys.

b. The right to enter the premises where the goods are located and retake position of goods without liability for trespassing or any damage resulting

c. The right to resell any goods repossessed.

2. The Tile Guys shall arrange for delivery of goods by independent transport companies if required/requested by the buyer

a. Delivery will be charged out to the Buyer.

b. Goods are deemed to be delivered when they are made available for unloading at the buyer’s nominated address/ point of delivery.

c.  If goods are collected by the Buyer or any person acting behalf of the buyer, delivery occurs when goods are loaded and The Tile Guys will not be held liable for any damage occurring after goods have been loaded.

d.  The Tile Guys will not be held liable for late delivery or for any loss or damage suffered by the Buyer arising from a delay in delivery due to circumstances that is beyond the control of The Tile Guys and the buyer shall accept delivery and pay for goods.

e.   If the buyer is not able to accept delivery of goods, The Tile Guys will be deemed to have delivered the goods in accordance with these conditions and all goods will be at the risk of the Buyer from the time the goods have been loaded onto the Buyers collecting Vehicle.

  1. If The Tile Guys notifies the Buyer that goods are ready for delivery and the Buyer requests The Tile Guys to hold goods on their behalf, Such goods will be held at the Buyers Risk, be it held at The Tile Guys premises or at an external location nominated by The Tile Guys is entitled to charge a storage fee in respect to goods being stored.


a. The buyer shall accept the goods immediately upon Delivery and id the goods are not in conformity with the order the buyer must give notice to The Tile Guys within 7 days of Delivery.

b. Any goods to be returned must be returned within 21 days of date of delivery in the state and condition they where delivered, if the goods are not returned in the state and condition or The Tile Guys had not been given notice by the Buyer within 7 days of date of delivery, the Buyer shall be deemed to have accepted the goods and shall pay the purchase price for the goods to The Tile Guys. Any attempt to use the goods will be deemed to be acceptance by the Buyer of the goods and no future claim by the Buyer can be raised.

c. The Buyer should check that all goods are in conformity and suitable for the job before fixing. As NO CLAIMS WILL BE ACCEPTED ONCE GOODS TILES HAVE BEEN USED / FIXED / GLUED.

d.  Shade and Size Variations are inherent in all ceramic / porcelain Tiles and are a part of their natural characteristic; Goods should be examined on delivery as no claims will be accepted unless the Buyer complies whit clause 4a. , 4b.and 4c.

e.  The Tile Guys will refund the buyer for excess goods provided:

I. Goods are returned within 2 days of date of delivery

II . The goods are returned in the same condition / in same packing as when delivered

III. The goods are a stock item, Goods ordered in for the buyer will not be refunded.

IV. The buyer must pay all costs incurred with the return of goods including packing, freight, transport, handling charges.

V. All goods that accepted for credit including cancelled orders will incur a 15% restocking fee and will be deducted from the refund, and

VI. Transport delivery costs / charges are not refundable.

f. Credit will not be given for:

I.  Goods especially ordered in for a client.

II. Lines that are no longer a stock item

III. Goods that are damaged or arc not in the condition as when delivered including condition of packaging.

IV.  Goods sold as a special discounted line.

V.  Goods returned Without Original Invoice.

VI.  Goods sold ‘as is”.

VII. Second Grade or Commercial Grade goods

VIII. Goods not returned within 21 days of date of delivery, or non-compliance with clause 4a., 4b. and 4c.

VIII. Goods Purchased Online.

G. Subject to product price increases. 

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